Order Cancellation
You can cancel your order before dispatch. After dispatch, you can return the product but cannot cancel the order. Upon customer cancellation request, we refund the amount within 4 to 5 business days (only for prepaid orders) from the day we receive the returned package.
Your order may be canceled under the following conditions:
- Wrong or incomplete information like order address, pin code, landmark, phone number, etc.
- If the customer's address is in a non-serviceable zone.
- If suspected fraudulent information is provided.
- If the product is out of stock.
Return Policy
If you receive the wrong or damaged product, you must report it to us by email using your registered email ID at 'indiantools21@gmail.com' within 24 hours of delivery. You must attach an image of the damaged product along with the packaging image.
Returns are accepted under these conditions:
- If you receive a damaged or incorrect product.
- Specific parts or accessories of the product are missing.
- The product is unused.
- The product is returned in its original condition, including user manuals, packaging, original accessories, and original box packaging as delivered.
Note: Customers must share an unboxing video of the product to initiate a return.